Below are a selection of compliments that we have received from our satisified customers. Your comments are always welcome and encourage us to maintain our high level of service.
JG - LondonRoss,
Fantastic engraving work and it's a beautiful pen.
Thanks for the lightning-fast delivery too!
DB - N YorksDelivered less than 24 hours after ordering!
Thank you very much indeed.
NB - BucksWow, thanks, that's awesome service! And brilliant that I can try them (nibs) out side by side...
In addition I would like to thank you for your lightening delivery speed, I ordered yesterday and it arrived today!
I will be recommending you to my all friends.
Delivered less than 24 hours after ordering!
Thank you very much indeed,
The Polar Light is a fabulous pen and I do hope it will be much appreciated and loved! The Pelikan pen stand does look very nice on my desk!
Thanks again for your excellent service
Thank you very much indeed.
Ordered yesterday my M600 arrived this morning. It is said that the Pelikan Souverän is the Rolls-Royce of fountain pens. Clearly the quality of service isn't too bad either...
I took a punt on a broad nib this time: it is perfect and exceeded my expectations.
Your advice to go with the Fine nib was spot on too.
Thanks for a great service and providing such a great product. I will definitely be in touch to order Noodlers Inks and who knows, another couple of M1000's!
Thank you for the excellent help and support I have received. I am the proud owner a number of Pelikan pens, with a range of different sized nibs, all bought from Niche pens. All are great writing instruments and a joy to use.
I wanted to say how impressed I have been with the service I received. All orders were processed promptly and in addition you and your staff have been very helpful in answering queries about the Pelikan range of pens.
Wishing you every success in the new year.
I didn't expect to have them all within 3 days time. It is unbelievable!
Thanks a lot and Merry Christmas!
Just to confirm that I received my new M800 pen, Noodlers ink and leather pen case yesterday, which given the snowy conditions we've got here is a brilliant effort. The pen is, as I expected, superb, and I think you are right in extolling the virtues of Noodlers ink - it's early days yet, but so far I have found it very impressive - also thanks for the pen case, it is very much appreciated.
Thanks very much for your help with this. The level of service on all aspects of the process - initial email contact, ordering over the telephone, speedy despatch and, not least, very efficient packaging, has been absolutely first rate.
Just to let you know that the pen arrived and I'm very pleased with it. Thank you very much for your help and great service.
I would like to confirm that my Pelikan M400 and wonderful leather case
arrived safely this day.
Thank you very much for your efforts to promote Pelikan pens as miraculous achievements of engineering designs and works of art in writing instruments.I'll be happy to recommend your store to my friends.
I picked the pen up from my office today - it's beautiful, and writes beautifully too!
Thanks for your care and attention.
Well! What a delight! The M805 is a wonderful, wonderful pen, definitely an 'upgrade' from the Epoch (which remains a great pen too, and will continue to be a favourite for present-giving!) - but I've never had a pen which wrote so smoothly. And it's exactly the right weight too, not too heavy as I feared it might be, but a nice substantial weight in the hand.
And I was so touched that you gave me the ceramic desk stand - what a kind and thoughtful gesture! Thank you very much indeed. The new 805 looks most handsome, resting on the stand - that is, when it isn't in the lovely soft, free case which I ordered at the same time!
The usual excellent service - both your helpful advice on the phone, Tom, and the fact that the pen and associated goodies arrived the very day after I'd placed the order. And I needn't have worried about the ink bottles getting broken in transit - everything was well and securely packaged, with loads of bubble-wrap!
So... thank you, thank you (yet again!) for being the outstanding online pen retailers, and for your personal touch which makes dealing with you such a pleasure.
Thank you very much for helping with the repair of my M150. Your customer service is really first rate. Over the years I have bought several Souveran pens as well as M150s as gifts and for personal use, they are fantastic pens and your service has always been top notch.
The free case (v-e-r-y nice) now contains my M150, and my 26-year-old Signum, while the M400 joins my M600 and M200 in a lovely soft triple case I have.
Colour me happy!
Thank you so much for the help with the nib, it was perfect. Pelikan and Noodler's' inks seem to glide seamlessly across the page as you both so rightly described. I am very impressed with the company and it's staff. You are both extremely helpful and I believe it is very easy to sell something but to gve a 5 star customer support is very hard. You have achieved this astonishingly and excelled past it. I have recommended the pen and your company stressing the excellent customer services to my colleagues. I do agree Pelikan are the best pens and they start first time. Thank you so much for all your time and help. You were very personable. I look forward to doing business with yourselves again.
Yesterday I ordered a Pelikan M405 from you and I am pleased to say it arrived safely this morning.
I would like to take this opportunity to express my most sincere thanks to you for the outstanding service I received. This is the second time I have had the pleasure of dealing with your company and on both occasions the service has been exceptional.
I have just filled my new acquisition and put it to the test, it is probably the smoothest pen I have ever used - typical Pelikan quality.
I am now the proud owner of the M800 and M405, the 600 will be next on my list!!
Thank you also for the key ring, quite a nice surprise.
Once again thank you for your exceptional service.
I just wanted to confirm that my fountain pen arrived safely on Saturday morning.
I want to thank you for taking the time to discuss the nib options with me. I was unsure as to whether I should order the fine or the medium nib. I decided on the fine, and it has turned out to be just right, I'm very pleased with it. It is a beautiful pen to write with and a great addition to my growing collection.
This is my first 'modern' Pelikan, but certainly won't be my last, particularly with the outstanding customer service which you and your team provide.
Thank you again.
I think we completed the purchase transaction on-line at about 3.30pm Friday and I received the pen at 8.10am Saturday morning. I think 'Niche' has surpassed itself this time and, as always, it's a great pleasure doing business with you.
Being a traditionalist, I was a little apprehensive going from the M800 to a Ductus, but there are no regrets: the M800 will always take pride of place in my collection, but I am delighted with the Ductus. It is heavier than the M800, but it is beatuifully engineered and I can see why it appeals to the younger audience; however, any one who truly appreciates the 'ink pen' would find it difficult preventing this pen from 'growing on you'. I love the pocket clip; I also love the way the cartridge cradle secures the cartridge and screws, as a complete unit, into the end of the barrell. Serious precision engineering - it reminds me of my BMW. The M800 and the Ductus are two very different pens, perhaps for different moods, but both exude pure quality in their own way and but both deserve an equal 5* recommendation.
PS Forgot to mention that the pen is also excellent and beautifully made.
I just picked my Pelikan up from work where it was delivered after the nib change, and it writes beautifully!
Of the many companies I have dealt with over the years I think Niche Pens is at the very top in terms of customer service. Polite, prompt and going the extra mile. And your price was the best I found to boot!
I'll recommend you!
I just wanted to tell you that have got my order in perfect condition today. Thank you for the excellent service.
I'd just like to say thanks for the excellent service last week, including your advice below, the fast despatch when I ordered an M405, and the equally fast nib replacement. I have posted a glowing review on the Fountain Pen network and will be back to you should I decide to order another Pelikan.
Last but not least, the pen is fantastic. It's easily the best writer in my small collection. Thanks again.
Just to let you know I received my pen when I arrived in the UK last week on Tuesday, and, as you indicated in your email to me, it is indeed a fantastic pen and I am thoroughly satisfied with it!
The choice of nib for me (F) is absolutely perfect for my style of writing, and I am in awe of the capabilities of the nib to flex and produce such beautiful strokes and flourishes.
The size of the pen suits my large hands, and the weight and balance as I hold it are perfect for me.
The pen certainly turns heads, I have produced it on several occasions and it has been commented upon practically every time!
Thank you so very much for your prompt despatch and excellent customer-centred service.
I am definitely going to recommend you to anyone else who is looking to purchase such an outstanding instrument.
Thanks for the incredibly quick service!
Just a quick note to say thank you for your excellent and speedy service.
I'm very pleased with my purchases and I'm using my 1st Pelikan with great satisfaction. What a lovely pen!
We'll get the kids to do some writing over the weekend with their new writing implements.
Wishing you a lovely weekend
How decent of you :) cheers mate, that's what I call service, I'll be coming back for more and I think one of your Pelikan pens if I can find one that suits drawing.. noodling ;)
The Pelikan 600 arrived on 4th March. Thanks for the excellent service.
It's a beautiful pen and exceeds expectations.
-----now already in use !!
The pen arrived special delivery Saturday morning - thank you for your very quick and attentive service. The pen will be pressed into service this morning.
The Pen arrived this morning and I would just like to say thank you for the astonishing service. Looking forward to using the Pen.
Many thanks for all of your help and advice in choosing the correct pen. Both my wife and I are really pleased with our M800s. I will certainly visit Niche Pens again if I want to add to our collection.
Often, I find myself concurring with the view aptly expressed by Oscar Wilde that "Nowadays people know the price of everything and the value of nothing"; not so today, especially for me. Rarely, am I given to expressing my satisfaction about anything these days, that when the need arises, it only does so from a service, or a product that is nothing short of 'excellence' in itself. Put succinctly, I commend this excellence on three counts:
Niche Pens - I received my order at 08.45 this morning; less than 24 hours from receipt of your e-mail confirming the despatch and less than 24 hours from completion of the on-line transaction - my expectations of service quality was not only fulfilled, but far exceeded - thank you;
Niche Pens - My particular thanks goes to Ray, who promptly and patiently provided me with the detailed specification information upon which I was able to optimize my selection and preferences, and in who's recommendation, I put my faith and have been rewarded - thank you; and
Pelikan - I am overwhelmed by product. Having been a daily fountain pen user for over 40 years or so, the M800 has re-defined my concept of luxury pens: few things in life, happen by accident - usually, they happen by design, as is clearly the case here: it's not just the extrordinary quality of the nib, there is underpinning design awareness here that can only come from a level expertise gained over- time; this pen has a unique sence of balance when writing - either posted or not - how do they do that?
Suffice it to say that my Mont Blanc's, Montegrappa, Graf Von Faber-Castell, Parker Duofold's and Conway Stewart's have all been consigned to their boxes for long-term storage: I cannot contemplate using them again - ' Pelikan', you surpass each and every one them! - take your '5 gold stars' - for they are well deserved!
I'm delighted with the pen, the nib, and with your wonderful customer service. You came to me on recommendation, and I'll certainly be recommending you to others.
My son gave me a Pelikan pen that you sourced for Christmas, and I have now found the broad nib that suits me. Very many thanks for your very helpful part in this - a new pen is a great excitement and I shall be using this for years. My other two pens have been loyal friends for 40 and 32 years respectively and I anticipate an equally long relationship with my Dark Blue Pelikan!
With best wishes for a happy and successful 2010
BC - Birmingham - Jan 2010Just to let you know that the Pelikan M800 that I ordered from you arrived last Tuesday as promised. Having used it for a week now I can confirm the accuracy of the plaudits that are regularly used when people refer to this pen: it's a wonderful writer. Thanks again for the excellent service (and the mouse mat) and I look forward to further business with you in the future.
Kind regards and best wishes for the New Year
IF - Epping, Jan 2010Ray
I will definitely purchase from you again in the future and I will definitely recommend your company to others. Expert advice pitched at a level the customer wants (in my case i wanted detail, lots and lots of detail), exceptional service, and what a beautiful product, packaged well and delivered the next day. I am so happy with my fountain pen.
I was filled with dread when looking to buy a new fountain pen. The shops I once used in the high street have all but disappeared and I found myself forced to use the internet for the purchase.
I did not know which brand I wanted let alone a particular model number, I wanted old fashioned shop assistant help but over the internet, surly this is not possible? Wrong!
Ray I am a very careful person and as such parting with a large sum of money to an unknown supplier for an unknown product is something I do not take lightly. I know I am difficult to please and buying a writing instrument at what to most would appear to be silly money without seeing or trying it is totally alien to me. I trusted you and was right to trust you.
I would like to say to any prospective buyer that the service provided by you was truly second to none. A wonderful shopping experience.
With regard to the Toledo M900 itself, it is a work of art combined with the most excellent engineering one could imagine. It looks gorgeous, a real eye catcher, it feels great in the hand and it is by far the best writing instrument I have ever owned or used. It always writes immediately and despite the speed of my pen stroke it always delivers ink to the page in a silky smooth manner. I love it love it!
RM - N Ireland, Dec 2009Hello Ray,
I received my Pelikan Souveran M405 today and just wanted to let you know how pleased I am with both the pen, and indeed your excellent service.
At this time of the year I fully expected delivery to take around 4 - 5 days, but my package was received within 24hrs of posting.....Brilliant!!
The pen is superb; incredibly smooth; just the right size for me; and that nib - simply irresistible.
In short Ray - 'Carlsberg don't do pen sales, but if they did......It would be something like this'.
Congratulations and Happy Christmas to all at Niche pens.
MJ - Birmingham, Dec 2009Hi Ray,
Thanks for some truly outstanding service!
PT - Lincolnshire, Dec 2009Thank you for the quick repair of my pencil - well done. That was very good service
EG - Midlothian, Dec 2009Just wanted to let you know that I have arrived back in my office today to find my Pelikan parcel, all wrapped up and ready for the festive season.
I didn't want today going by without thanking you for your assistance and advice and the speedy service which has impressed me and my staff.
I 'm so impressed that I'll be ordering another pen tomorrow - I left my purse at home today!
Once again, thanks for your help and hope you and your team have a lovely Christmas
FW, Newcastle upon Tyne, Dec 2009Dear Tom
First, thanks for taking the time to check out my email address and send confirmation. A nice touch. As was the mouse mat!
The postman duly rang our bell about an hour ago and I am delighted to confirm the safe arrival of the M600. A thing of beauty, indeed, and rather lighter than I expected, which augurs well for extended writing sessions where a heavier pen becomes a burden rather than a pleasure.
First impression are very favourable. Smooth, and nice to use. The fine nib is closer to some of my medium-nibbed pens in use, so I'm pleased I didn't opt for the M or OM models. I tend to write small, so the fine is fine(!)
Thanks again for your help and care.
EG, Edinburgh, Dec 2009Thanks
I'm immensely impressed by your service.
AR, London, Dec 2009Thank you very much for sending the Pelikan M600 and the Noodler's inks. They have arrived safely, and I'm enjoying the pen enormously.
AH, Yorkshire, Nov 2009Hi Ray,
I got my pen today, and I am very pleased with it, as you said it is a fabulous pen and indeed it is, it writes wonderfully, the nib is just right, very smooth, maybe later I will also get an additional broad nib as well, your service is also excellent, I will enjoy writing with my pen, is the best present I have bought myself for a while (although I do like watches as well).
I have also ordered my son one of your children's pens, and a leather case for my pen. (I ordered the double as I will be buying another pen from you).
It is a pleasure buying a pen from you, and I look forward to doing more business with you again soon.
TW, Hampshire, August 2009Dear Matt,
Thanks for all your help. I am SO impressed with your customer service and products, I am recommending you to everyone I know.
HL, Surrey, August 2009Hi Matt,
I wanted to thank you for your customer service, which has been second to none. The M805 that I finally chose is a stunning pen, fits the hand perfectly and the fine nib delivers a writing experience I will doubtless enjoy every time I use the pen, which will as often as possible.I am now hooked on the M800 series and doubtless be buying many more pens from you in the future.
I wish you and your company every possible success in the future.
MC, Hertfordshire, July 2009Many thanks, Laura, for your very prompt and comprehensive reply. Your customer service matches the value and quality of the Pelikan product range - many congratulations!
JM - Middlesex, June 2009 (letter)Dear Tom,
Thanks very much for sendind me the M800 OM nib for comparison.
I would also like to take this opportunity to say how very happy I have been with your service. I received the replacement nib the very next day of our phone conversation. I was really and truly impressed (once more). So far I have purchased 3 Pelikans from you and have received top tier service.
RH - London, June 2009Dear Tom,
Thank you very much for your efficient service.
CL - Staffs, June 2009Dear All
Thank you very much for the excellent service that I have recieved from yourselves regarding the order of my Souveran M800 fountain pen.
Ordered on the Friday, delivered on the Saturday - WOW.
What a lovely pen to write with far better than anything else I have owned over the years.
HO - Doncaster, June 2009Ray,
Well done and thank you. My order arrived exactly as you specified and in in perfect condition (again).
WC - London, June 2009Dear Mr. Adams
Thank you for the fountain pen I received today. I odered second time from you, and the both time I received just after I had oredered.
I am very impressed by your service.
JW - Edinburgh, June 2009Dear all,
Many thanks for the prompt and safe delivery of my order. I am delighted, as ever and will definitely order more.
PM - Caernafon, June 2009Dear Tom,
I received the pen this morning and it's a fine thing. Many thanks for your advice and for dispatching it so fast.
AR - Leicester, June 2009Tom
Thanks for my pens. Needless to say, they are beautiful!
RL - West Midlands, June 2009Dear Tom
Many thanks for your updates, your site is on my Favourites - I got a Pelikan M800 off you a few months ago - and guess what? - I never even thanked you !!
Please accept my belated thanks for such a delightful fountain pen - I might treat myself to another one - well you've got to have back up.
PS - Northamptonshire, June 2009What a speedy service you provide!! Very impressed. Lovely pen!
BB - Ipswich, June 2009Dear Laura
I am amazed by the efficiency and civilised nature of our transaction. Pen, ink and two nibs arrived this morning. I've opted for the oblique medium, which certainly has a better feel than the normal medium in my case. I've despatched the medium nib by registered post this afternoon, and it should be with you tomorrow morning. Thank you so much for allowing me to try both; it's greatly appreciated. I'm looking forward to showing off my pen to colleagues and pupils tomorrow!
I'll look forward to doing further business with you in future, and in the meantime will have no hesitation in recommending your personal and efficient service.
DB - Essex, May 2009Many thanks for express service, I'm very pleased with pen and will buy again.
SH - Yorkshire, May 2009Hi Tom
Thank you very much for you advce recently.
I have received my M800 fountain pen have to say it is superb, and writes so smoothly, also thanks for sending extra nib for me to try, i have decided to keep the fine nib and have returned medium nb back to yourselves.
I will definitely be returning to Niche Pens as the service is fantastic, and would recommend you to anyone.
Once again my sincere thanks
GM - Yorkshire, May 2009Dear Ray and Staff,
Many thanks for excellent service. The Polar Lights arrived safely this morning and is as beautiful as I had hoped. An EF nib would have been nicer but I can happily live with F nib! I'm sorry I can't remember who I spoke to yesterday when ordering but he was extremely helpful.
AJ - Windsor, May 2009 (letter)Dear Ray,
Thanks for sending me the two nibs to try with my new M405. Both were excellent and I had a hard time deciding which to keep, but I am returning the M nib to you.
The pen itself is fantastic and I'm thoroughly pleased with it - thanks very much for your help and advice.
MB - Nottingham, May 2009Thank you so much for promptly fulfilling my order for a Pelikan M805 and other bits - I'm delighted with it; your prompt service and outstanding price really were the icing on the cake.
I shall look forward to my next order :)
RD - Derbyshire, May 2009Dear Laura,
Many thanks for your super service. My order, placed yesterday, arrived safely today. Again many thanks.
HE - London, May 2009Many thanks Ray, pens arrived today, far too good for kids, I am keeping them for myself!!!
RE - Wiltshire, May 2009Hi Ray,
Thank you for sending the replacement nib; and your excellent service.
Rare indeed in the UK. Much appreciated.
PS - Wirral, May 2009Ray and the Team,
Thanks for the prompt delivery of the above mentioned Pelikan pen. The writing of my next road traffic collision report that will be just as time consuming as the last ones, but I will be able to complete it with such a quality instrument that is a delight to use. I would not hesitate to recommend your web site to any of my colleagues who will no doubt ask me where I obtained such a fine pen from.
GK - Edinburgh, May 2009Dear Sir
I recently purchased a Souveran M1000 fountain pen + case from Niche Pens and wanted to express my appreciation of your courteous and prompt handling of my telephone order. This is my first quality pen and I am delighted with it. Looking forward to future business with Niche Pens.
PB - Somerset, May 2009What an amazing service you provide! I ordered three bottles of ink on line yesterday afternoon and they arrived in the post today. I have never had anything arrive quite as fast as that before. Absolutely brilliant. Thank you.
RE - Wiltshire, Apr 2009Dear Ray, my pen arrived today. Thanks for your prompt service. It certainly is a beautiful pen.
DC - Devon, Apr 2009Wow!!!! That was quick - I knew I was right about coming back to you.
PS And thanks for the ink.
DR - Luxembourg, Apr 2009I've ordered a Pelikan M400 white tortoise with your company.
I can only thank you for the excellent quality and speed of the processing of the order.
As a regular buyer on the net and pen collector, I can only praise your site as one of the most efficient with no nonsense information, clarity and easiness.
Moreover to get the picture complete and perfect: Your pricing is just excellent.
Thank you again for the excellent service and for your time.
MS - Spain, Apr 2009The order has arrived. Everything perfect. It is a pleasure dealing with you.
Thanks for everything.
JC - California USA, Apr 2009Thanks for your fast service.
KK - Middlesex, Apr 2009Dear All,
Half an hour ago I was on the phone to you, wondering where my parcel had got to. Now, I am the happy owner of a Pelikan 405, complete with case and new ink. I have filled the pen with the Noodler's Navajo Turquoise which you recommended yesterday and kindly added for free. The pen is lovely. Already having a Traditional 200, I knew what the size and weight would be like, but this nib is lovely. The filling mechanism is also smoother than the Traditional - I guess these are the things you pay that bit extra for. The fine nib is narrower than I've previously had, but on first trial is lovely. As you suggested, I'll write with it for a few days and see how I go. Thank you for the ink, too - it's like a deeper version of the Pelikan Turquoise, which is really nice: not too bright and garish, but a bit different.
So, there you go, another happy customer! Thank you for your advice, friendliness and swift service.
JI - Newcastle, Apr 2009I just wanted to drop you a line and thank you for your outstanding service (and value). I ordered my pen late one Saturday evening and it was delivered to my door the following Tuesday morning - I have never ordered anything on-line and had it delivered so quickly (with free delivery to boot!). I can't praise you highly enough. My pen is gorgeous and the pen case I ordered to go with it is a perfect fit and really neat.
CS - West Midlands, Mar 2009 (letter)Dear Ray,
Pelikan M800 Blue Striated
Wow! What a lovely pen - but I guess you know that already.
Thank you again for providing both a fine nib and an extra fine nib so that I could compare the two directly. I cannot believe how smoothly both nibs write, they are incredible. My biggest fear was that the extra fine would be too scratchy and the fine nib would be too broad. No problems at all, the extra fine nib is so smooth and fine enough for my liking.
Thanks once again for such a great service. If I ever need a spare pen (or indeed just fancy adding to my collection) you will be the first place that I come to.
P.S. Love the new website.
FB - Switzerland, Mar 2009Dear Ray,
I received your shipment today. Thank you very much, you're always so efficient! And your new website is beautiful
MR - Belgium, Mar 2009I have received the pen. I must say that was the fastest delivery I have experienced so far. I did not have time to track the packet before my house bell was ringing ;-) The instrument is gorgeous and I am really happy. It was my dream for long time and your great prices made it possible for me.
DE - London, Mar 2009Hello there,
Thank you very much - I collected my M805 on Saturday and I am already enjoying it, along with the lovely and unexpected nappa case.
Thank you once again for your communication and generosity - I will be very surprised if | don't come back for more.
AH - Bristol, Mar 2009Dear Ray,
Many thanks for all your help with the purchase of my fabulous new pen. The fine nib is perfect and I am delighted with the fountain pen.
Again thanks for all your help in proving me with the most fabulous ink pen.
BB - Surrey, Mar 2009Thanks for your prompt response - I'm letting some of the guys at work know about your excellent service.
MK - Kenya, Mar 2009Just received my pen. Excellent master piece !!
PS - Devon, Mar 2009I must add that the service that you offer is excellent, and the pens themselves have always delighted me since I was a lad.
ID - Oxford, Mar 2009Niche Pens has been excellent
JG - Co. Wicklow, Feb 2009Dear Laura, I am writing to thank you for the recent excellent service that you extended to my wife, when she purchased a Pelikan M800 fountain pen. It was a great birthday present and one I'll hopefully use for a lifetime.
It is a refreshing chnage to find a company with high standards in customer service. I look forward to purchasing pens from you in the future.
DR - Oxfordshire, Feb 2009Dear Tom. Just a quick note to say I received the Pink Pura you sent next day delivery. I'm sure my wife will enjoy it as a Valentines day gift. Thank you for your excellent service.
JH - Leicestershire, Feb 2009Hi Ray. Just a quick thank you for the excellent turn around for fixing my mechanical pencil.
Please rest assured that I will be in touch in the near future to order one of the 'Pura' ball pens. Many thanks again.
IS - Northumberland, Feb 2009Good Morning Tom, just to let you know the pens arrived just after 9 this morning. Thanks for your courteous and efficient service.
RL - W. Midlands, Feb 2009Thanks for your service. I will recommend you to anyone who wants a good pen at a good price.
RN - Italy, Feb 2009I've got the pen and the inks today. The delay was caused, as I imagined, by the post office, that only sent me notice of the arrival of the package yesterday (even though the package was there since Monday!). The pen is great, as I expected! Thanks for the great service.
ST - W. Yorks, Feb 2009 Dear Tom. Such an excellent level of service is not common these days, and I very much appeciate it. I would not hesitate to recommend you to anyone I know, I certainly would like to purchase from you again in the future.
CM - Tofaen, Feb 2009Pen received safely today thanks - an impressive turnaround given I ordered less than 48 hrs ago!!
AV - Portugal, Feb 2009I would like to thank you the excellent service. I am really happy. The new nib works fantastic.
AH - Israel, Feb 2009Good evening Ross. Just a quick note to tell you that the ink arrived safe and sound. Thank you so very much for your excellent service. I look forward to buying again from you soon
HA - Buenos Aires, Jan 2009Hi Ray. My M800 arrived this morning (it was waiting for me on my desktop at my office, such a surprise !). It took only a week the shipping from UK to Argentina. I will be sure to recommend your service to my friends !!! Many thanks.
BH - Dundee, Jan 2009Thanks for the pen that arrived safely this morning. Brilliant service! This is the second pen I have bought from you, and certainly have no regrets.
MD - London, Jan 2009The pen arrived exactly on time as promised. My friend was thrilled to receive it and was particularly delighted to have a bottle of ink to use. He filled the pen up at the restaurant table itself and used it to sign the cheque there and then!
I look forward to placing another order with you soon. I have my eye on a Souveran 600 too....
JA - London, Jan 2009Everything arrived safely yesterday and I am very pleased with the pen. Thank you again for some great quality customer service.
MF - Suffolk, Jan 2009Just a quick note to say thank you for the M215 - I love it! The medium nib is fine too, no need to consider a replacement. The combination makes for a superbly relaxed writing experience and I'll be using the pen as my daily writer for the foreseeable future.
The only trouble is, I like it so much I'm now considering another Pelikan!
LB - Surrey, Jan 2009My gorgeous M150 fountain pen arrived this morning - I am thrilled. Thank you for sending it so promptly.
MM - Berks, Jan 2009What can I say about my Pelikan pen!
Wow!! Thank you so much for my super smooth drop dead gorgeous fountain pen!!
I'll be back!
AT - California, Jan 2009The pencil arrived today. It is a Christmas gift for our son. He is ecstatic, it is beautiful. Thank you.
DV - Middlesex, Jan 2009Thanks Ray, received the pen and have writen considerably since. Very happy. Will visit the site again in the near future for some ink!
Best wishes to you and the team.
BS - London, Dec 2008Hi Ray. Just to say a BIG Thank You for sending the blue Pelikano replacement so kindly and swiftly, as probably you haven't received the yellow one I sent back before sending your replacement. Thanks for your trust! A rarity nowadays indeed.
Will be purchasing more of these Pelikano pans for more of my friend as prezis, they are really good, considering the price, for everyday use and as a pocket pen...(just in case you may lose a pen you certainly don't want a real Pelikan to be the one :>)
Thanks and kindest regards.
MJ - Dec 2008Just to let you know that my order of three bottles of Noodler's Ink arrived today safely.
Thank you for your professional and swift service.
SM - N. Yorks, Nov 2008Hi, Ray - just wanted to drop you a note to let you know I'm delighted with the M800 demonstrator; the order arrived safe and sound yesterday and the pen looks fantastic and writes beautifully. You're right about the violet ink, too - it's a lovely colour!
SR - Kent, Oct 2008Dear Tom, I can only say I'm hugely impressed by Niche Pens' service. I will be recommending you to everyone!
I'll get the nibs back in the post to you now - I won't include a covering letter, just to save time, but please feel free to use anything I've written to you in the past as a testimonial - I have never dealt with a company with such good service and that is as helpful as yours.
PM - Co. Kerry, Oct 2008,Hello Ross. Just to tell you that the pen arrived Wednesday and I am completely satisfied. Thank you for your excellent and prompt service .
AN - Derbyshire, Oct 2008Many thanks for the excellent service.
MH - Rutland, Sept 2008Hello Ross. Will do - and many thanks for your patience and understanding. You are a truly professional outfit!
NV - Paris, Sept 2008Hello Mr.Adams! The inks arrived safely today. It was fast! I thank you a lot.
AR - Merseyside, Sept 2008Hi Ray,
I am just writing to let you know that the Pelikan fountain pen I bought in your store was delivered today and it is extremely beautiful. It writes great as previous Pelikan fountain pens I had a chance to try. It is always worth buying any Pelikan fountain pens and it is very good that your store trusted Pelikan. Thank you for cooperation.
JT - Malta, Sept 2008I just wanted to let you know that the pen has arrived safe and sound - it's absolutely fabulous. I've already filled it with ink and started using it, and it writes beautifully.
Thank you so very, very much for your efficiency, kindness and patience. It was a real pleasure dealing with you.
PK - Ohio, USA, Aug 2008Thank you so much for the amazing service
MA - Scotland, Aug 2008Hello, and good morning. Just confirming the wallet and the nibs arrived safe and well yesterday. I think it is fantastic how trusting you are by sending me the two nibs to try; I could not get over that approach when I was picking my pen.
PH - Aug 2008Hi Ray,
You are the BEST! I was so very sad to lose the pen cap and you just brightened my day.
Thank you so much for taking the time and responding, as well as the contact information. I greatly appreciate it.
I hope you have a wonderful and successful week.
JR - Co. Antrim, NI, July 2008The pen has just arrived. Many thanks for getting it to me so quickly. I'm looking forward to trying it out later on.
RF - Suffolk, July 2008Thanks very much - received before lunch time! thanks again for your help.
FM - Shropshire, July 2008I have just received my order this morning - prompt as ever, many thanks.
TO - Cardiff, July 2008Dear Ray, Thank you so much for the very prompt delivery of the Pelikan M200 fountain pen last Saturday. Having only ordered this the previous day I was very pleasantly surprised of its delivery the following day.
I will certainly recommend your company from this point on for anyone looking for a quality writing product with a service to match.
PR - Birmingham, June 2008The customer service I have received has been first class and I would not hesitate to recommend Niche Pens to anyone. Thank you once again.
GC - Edinburgh, June 2008The M800 pen and ballpoint set I bought from you a number of years ago still continues to delight and perform flawlessly. I was showing it recently to a colleague and we remarked on how the fountain pen and ball point pen had the same weight, so you could swap from one to the other without any noticable difference in feel - really thoughful design.
WW - Suffolk, June 2008My inks arrived safely today, thank you for a very fast shipping end excellent packaging.
SB - London, June 2008I received my order this morning. Swift and efficient as ever.
Excellent service - thanks!
PB - Warrington, June 2008Hi, received today as you promised, my first purchase from you of my K150 Pelikan ball pen. Really pleased with it, it's just as classy as my Souveron 405 fountain pen.
Many thanks for your prompt service,
MM - E. Yorks, June 2008I was delighted to receive the Nappa Leather case this morning. Thank you very much, it is a very well received gesture from Niche Pens
JH - Leicestershire, May 2008Ray, Many people have written in your testimonials page about the quality of Pelikan Pens and it goes without saying they are the best.
I would like to compliment you on the excellence of your customer care and service, which compliments the quality of the pens you sell. It is a pleasure doing business with you. Thank you.
OK - N. Yorks, March 2008Hi Ray, I recently purchased an M150 from you as I really love my M205. It lived up to my expectations and, after talking to you I ordered an M405 (which I wanted for a while), and I received it the next day.
I was very impressed at your service of sending extra nibs in different sizes for me to try.
I love the pen. It has the same quality that Pelikan bestow over their entire range, but with a better, more perfect finish- the best I've ever seen! Talk about attention to detail!
Anyway, I'd just like to say thanks for all the advice you gave me over the phone, and for sending the extra nibs for me to try. I really appreciate this high level of service, and hope to purchase from you again in the future.
VG - Denmark, March 2008Dear Pelikanpens. Thanks a lot for your outstanding service, incredibly quick response and your great willingness to solve any problems I have experienced with the pen. I am now incredibly satisfied with my beautiful Pelikan M400. I just wish all stores had your incredible customer service!
Thank you for making the purchase of my first fountain pen very special!
CG - Kent, Jan 2008Dear Ray
Just a note to thank you very much for all the advice you gave to my wife (and my mother-in-law!) in relation to the M800 my wife gave me for Christmas.
The pen is fantastic and in all honesty, the best fountain pen I have ever owned. The medium nib is so smooth.
I have now asked my wife for the matching ball point pen for my birthday - so roll on July!!