Terms and Conditions
Making A Purchase
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. Please do so quite quickly as we prepare and post most orders the same working day.
When we receive your order, we will automatically send you an email detailing the order, our contact details and the returns policy which can be seen below too. If we are no longer able to supply a particular product for some reason, we will notify you immediately. You will then have the option to cancel the order or we will normally offer a substitute.
We aim to dispatch the item on the same day that it is received; if the order is received after around 2.30pm on a weekday, it will be too late for it to be processed and collected by Royal Mail that day. It will then will be dispatched the next working day.
For delivery time estimations, see the 'Delivery' page by clicking the link at the top centre of this page, on the black bar.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, the current applicable rate of VAT is added to the order. All other orders are VAT free.
Niche Pens Limited do not generally disclose buyers' information to third parties and certainly do not sell them. We may disclose limited information, including name, delivery address and items order to a supplier to directly dispatch an item to the buyer and will almost certainly always give name and delivery information to Royal Mail or a courier company for the purposes of order delivery.
We operate an service review system through Trustpilot and will generally provide an email address to their automated system so that an invitation will be sent to the buyer's provided email address. Trustpilot will have no access to a buyers payment information, but will be provided with a name and email address in order to send the review on our behalf. If you would like for this to not be done, please let us know in the 'Shipping Notes' section of the order process.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the Consumer Contract Regulation (formerly EU Distance Selling Directive)
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of INITIAL delivery. If you upgraded your postage for example to Guaranteed Next Day, we will refund the standard postage cost. You will be responsible for the return postage cost to us in the event of a cancellation.
You are required to cancel your order in writing (by law) Please do this by contacting us by email and including your name, date of order and your order reference number. Your refund will be paid within 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition and we reserve the right to reduce the refund value if the item have been handled more than would be reasonable to initially test the pen and as a result shows wear and tear.
Please thoroughly clean any ink from fountain pens and return all original packaging and items we included with the order for free.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.