Coronavirus Delivery & Operations Update

The UK lockdown is slowly being lifted in the UK and at a slightly slower rate here in Wales. We have still been operating and shipping out orders throughout the UK lockdown and are continuing to do so. 

Our staff are now starting to return to work and we are employing social distancing, hygiene and enhanced cleaning routines.

We are able to welcome customers to our shop again now and shall be socially distancing. We are not required to wear face coverings in shops in Wales, so it will be upto you if you want to. Please only visit if you feel well and are not experiencing any symptoms.

Royal Mail are continuing to collect from us daily. This is being done contactlessly, so our staff member and the postal worker do not have to come into direct contact with each other. As Royal Mail are continuing to collect from us and we are still packaging orders and dispatching them to our customers as normal.

Royal Mail are experiencing some delays with deliveries so please be patient. Our local sorting office have said they are seeing lots more parcels in their systems and they have lost up to 30% of their staff due to illness or self-isolation, which is replicated or worse across the country so things are taking longer to arrive.

We have a large amount of stock, but some of our suppliers have low stock and a backlog from the factories, and this will make getting some items difficult for the next few weeks. We will try to keep the website fully up to date, but bear in mind that some items may go out of stock for a little while over the coming days and weeks.

If you need to get in touch, please email us as there will not always be somebody available to answer the telephone.

We are very appreciative of your support at this time.

 

For updates on Royal Mail’s service within the UK and abroad, please read the following information from and on their website:

"From experience, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from Public Health England for people to wash their hands more often than usual using soap and hot water"

UK Deliveries:
Royal Mail are operating quite normally at this time. They have slightly adapted their parcel hand-over and signature retrieval procedure, but there is no significant delay or reduction of service.

International Deliveries:

Royal Mail have up-to-date information for each international country which is experiencing any delay to deliveries and this information can be seen here:
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

We give the option at checkout to upgrade to DHL courier delivery and DHL have further information on their their services are effected here:
https://www.dhlparcel.co.uk/en/business-users/help-centre/live-service-updates.html

We will update this page if anything changes - Last update: 4th August 2020

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