Coronavirus Delivery & Operations Update

Following the UK prime minister’s announcement at 8.30pm on Monday 23rd March, the UK is largely in lockdown, with only vital services allowed to stay open and running. People have been advised they can travel into work if they cannot work from home but should try to stay at home in an attempt to slow down the spread of the Covid-19 virus.

We have taken the decision to have keep all our administrative staff at home working remotely as best they can. We shall pay them in full for this even where they aren’t able to do their normal work.

One person will come into the office each day to package orders so that they can be collected by Royal Mail at the end of the day. This is being done contactlessly, so our staff member and the postal worker do not have to come into direct contact with each other. There will only be one person in at a time, so we shall maximise our social distancing and isolation from others.

For as long as Royal Mail are working and collecting from us, we will continue to package orders and dispatch them to our customers. We understand we are not a vital retailer and realise that at some point the postal service may be running at a reduced capacity and will then prioritise other retailers and at this point we will update you if order dispatching is suspended temporarily. Our website will stay open and order shipping will be temporarily on hold when this does happen.

Royal Mail are experiening delays with deliveries so please be patient. Our local sorting office have said they are seeing lots more parcels in their systems and they have lost upto 30% of their staff due to illness or self-isolation, which is replicated or worse across the country so things are taking longer to arrive. We are generally upgraving all RM 48 items to RM 24 for free to help get things to you quicker, but please still expect items to take upto a week to arrive.

We have a large amount of stock, but some of our suppliers have now closed and this will make getting some items difficult for the next few weeks. We will try to keep the website fully up to date, but bear in mind that some items may go out of stock for a little while over the coming days and weeks.

If you need to get in touch, please email us as there will not always be somebody available to answer the telephone.

We are very appreciative of your support at this time.

 

For updates on Royal Mail’s service within the UK and abroad, please read the following information from and on their website:

"From experience, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from Public Health England for people to wash their hands more often than usual using soap and hot water"

UK Deliveries:
Royal Mail are operating quite normally at this time. They have slightly adapted their parcel hand-over and signature retrieval procedure, but there is no significant delay or reduction of service.

International Deliveries:

India, Pakistan & Taiwan are in complete lockdown at this time, so we are not able to ship to those countries at all - see RM's website below for info.

Royal Mail have up-to-date information for each international country which is experiencing any delay to deliveries and this information can be seen here:
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

We give the option at checkout to upgrade to DHL courier delivery and DHL have further information on their their services are effected here:
https://www.dhlparcel.co.uk/en/business-users/help-centre/live-service-updates.html

We cannot use DHL to ship to several countries includign India, Pakistan, Taiwan and Russia

We will update this page if anything changes - Last update: Tuesday 21st April 11am

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