Free UK delivery on orders over £20
Christmas Opening & Delivery Times
*We will be closed on Friday 21st December and will reopen on Thursday 27th December 2018*
Please note the following last posting dates for Christmas delivery:
Eastern Europe, Asia, Mediterranean Islands: Friday 7th December 2018
Australia, New Zealand, Turkey: Monday 10th December 2018
Eastern, Central Europe: Friday 14th December 2018
USA, Canada: Friday 14th December 2018
Western Europe: Monday 17th December 2018
United Kingdom - 1st Class (Orders under £125): Thursday 20th December 2018
United Kingdom - Special Delivery (Orders over £125): Friday 21st December 2018
UK Delivery Information
Orders within the UK under a total value of £20 will incur a postage charge of £2.99.
All orders of £20 and above will be delivered free of charge to any UK address. They will be either:
|Order Value||Post Service - Royal Mail|
|Order between £20 and £75||Free 1st Class Delivery|
|Orders between £75 and £125||Free 1st Class 'Signed For'|
|Orders over £125||Free 'Special Delivery' Guaranteed Next day on Weekdays|
|Orders under £125||There will be the option to upgrade your postage to Guaranteed Next Day 'Special Delivery' with the Royal Mail for an additional cost of £6.99.|
PLEASE NOTE:The Next Day Delivery option requires the items to be ordered before 4pm and to be in stock. Royal Mail do not guarantee to delivery on Saturdays, but generally will. The Next Day delivery does not apply to orders made on Saturday or Sunday. We endeavour to keep the website stock up to date, however, if there is an issue with an item we will contact you as soon as possible to let you know of the issue and seek your instructions on the order. Some items on this website have a delivery schedule listed under the product and that information will override the above with regard to Next Day Delivery.
|Order Value||Post Service||ORDERS||up to £29.99 will incur a £4.99 Untracked postage and package service.|
|ORDERS||over £29.99 will incur a flat-rate of £7.99 for Tracked/Insured postage and packaging. N.B: If your order weighs over 2KG, we may contact you with a revised price due to the heaviness. You will also have the choice to upgrade to a Courier for £40.00.|
Rest Of World
|Order Value||Post Service||ORDERS||up to £29.99 will incur a £7.99 Untracked postage and package service.|
|ORDERS||over £29.99 will incur a flat-rate of £11.99 for Tracked/Insured postage and packaging. N.B: If your order weighs over 2KG, we may contact you with a revised price due to the heaviness. You will also have the choice to upgrade to a Courier for £50.00.|
There is also the option to upgrade to a Courier, such as FedEx or DHL. This will typically be much quicker and have more detailed tracking than the standard Tracked & Signed For Airmail. The cost of this will be either £40 0r £50 depending on whether we are delivering to Europe or the Rest of the World respectively.
How to Order
We can supply most products from the Pelikan range. If you do not see a Pelikan item on our website, visit the main Pelikan website at www.pelikan.com and let us know the details of the item you require.
Our preferred method of contact is by e-mail.
If you would rather discuss options and availability with us over the telephone, please feel free to ring us on 01633 854335 or e-mail us with your contact details and we will ring you.
If you already know what you want, please feel free to purchase online.
Credit or Debit Card - telephone payment - Please telephone us on 01633 854 335 and credit or debit card payment will be taken over the telephone. Most major credit cards accepted (we do not accept American Express).
Credit or Debit Card - online purchase - Just add the required items to the cart and follow the instructions online.
Online bank transfer - please contact us and we will supply our bank details if you require this payment method.
Paypal - Paypal payment is an option at the checkout stage.
VAT and Currency
If you live in the UK or an EU member state, UK VAT at the current applicable rate is included in all product and shipping prices and is automatically calculated at the checkout stage.
If you are not a member of the EU, VAT will automatically be deducted from the total cost of the order in the checkout stage.
All prices are shown in British pounds sterling (£).
We ship the majority of our orders via Royal Mail.
For deliveries in the UK, Royal Mail suggests 1-3 working days for parcels to arrive.
For deliveries in Europe, Royal Mail suggest 5-7 working days for parcels to arrive.
For deliveries to the Rest of the World, Royal Mail suggests up to 14 working days for parcels to arrive.
If you find that your order has taken longer than the suggested delivery time, before you contact us please ensure that you have checked with your local sorting office to see if they have your order. They will not always leave you a card to inform you that there is a parcel waiting for you, but you can generally call or visit with some identification and they can give you your parcel if it is there.
In the case that your order has been returned back to us because it was left unclaimed, it will be the customers' responsibility to pay for rescheduled delivery.